PRIVACY POLICY
The J/V Club Hotel Casino Loutraki, collects and processes the personal data of Casino customers with full respect and a high level of protection. This policy is observed strictly and it is required that you are informed about the manner we process and protect it.
In this statement we analyze the manner whereby we collect and protect your personal data. Furthermore, we analyze the manner it is used in accordance with the Consent Statement you have provided to us.
Because this statement may be subject to changes or amendments, please visit our web site regularly to be updated on any changes.
Brief Company Profile
The J/V Club Hotel Casino Loutraki is a lawfully licensed game of chance provider, with hotel facilities and entertainment services in general. Our corporate target is to offer high level services to our customers, so that they enjoy our luxurious facilities and such services. In this framework, we provide this Protection Statement for them, as follows:
Information on the type of personal data we collect
Mandatory Casino Customer Personal Data
According to the legislative and regulative provisions in force, Casinos are required, when customers enter, to record their full details. These full details are the first name and surname, the fathers name and the date of birth, the nationality, the type and number of the ID form (ID or passport or drivers license or service ID etc.) and the full stated address.
The above information also includes a copy of the identity verification document submitted, as applicable, and for the purpose of expediting the identity verification process, a digital photograph taken at the time of the customer’s registration or re-registration. The above mandatory data remain unchanged in the relevant computer records and it is possible to update – renew the relevant photo.
Optional Casino Customer Data
In order to provide the best possible information services regarding various activities, entertainment events, free lotteries, updates and promotions of new gaming products, as well as to reward customer loyalty and participation in loyalty programs through the offering of complimentary benefits and monetary-value points, the casino collects the following optional data and information. Such data is the phone number (land-line or cell phone), the email address, the name day, preferred games, the inclusion of the customer to loyalty programs (loyalty club – LOUTRAKI PONTOMANIA) as well as the chosen manner of personal communication between the Casino and the customer concerned (by post, phone, SMS, e-mail). These optional data is kept by the Casino exclusively only following the written consent of the customer.
It is clarified that the inclusion in the loyalty program “LOUTRAKI PONTOMANIA” entails on the one hand the registration of the customer and the issuance of an electronic Casino Loutraki member card, and on the other hand the communication from the customer of part or all the aforementioned optional personal data.
Other Information for the collection and Personal Data of Casino Customers
According also to the legislative and regulative provisions in force, Casinos are required to create on a 24-hour basis, audio-visual files concerning the main and auxiliary areas of the Casino building. Such files ensure the proper conduct of Casino games, the cash transaction procedures and in general the control and required public order. In this framework, it is possible that, when vehicles enter the Casino parking areas, their registration number will be recorded.
STATEMENT ABOUT THE MANNER OF COLLECTING PERSONAL DATA OF CASINO CUSTOMERS
We collect the aforementioned personal data of every customer based on the application they fill in and sign when they visit (register) the Casino for the first time, when they visit our official website, when they register for the Casino newsletter, when they take part in various promotional activities (lotteries, competitions, skills and entertainment games) and in all written or electronic registration submissions (statement of interest and consent).
We state that the personal data of our customers in the framework of a strictly controlled and safe procedure is fully safeguarded and do not constitute an object of exploitation or sale to third parties. Such data is collected and used exclusively for the limited purposes described above in this statement, described in detail below.
STATEMENT ON THE MANNER OF USE AND PROCESSING OF THE PERSONAL DATA OF CASINO CUSTOMERS
The personal data of our customers, collected based on the above, are used:
- To observe the regulative precondition in order to enter the Casino gaming area and to participate in the conduct of games of chance.
- Specifically as regards the provision of an electronic digital member card used for the customers’ entry and participation in the games of chance, in accordance with the Casino legislation in force and the provisions of the Joint Ministry Decision 1071467/536/0015 (Government Gazette Β’ 1283/2006), Casino customers are informed that: the card is strictly personal, may not be transferred, assigned to third parties and is not a credit card. The card bears in writing its serial number, the first name and surname of the customer as well as the member number that the customer was given when registering at the Casino Reception, and the amounts paid by its holder at the Casino Cash Desk to purchase credits whereby s/he will participate in the conduct of electronic games of chance are recorded electronically (credited) on the card. Amounts given as a gift to the card holder at the Casino’s discretion, which may be used – spent exclusively for the conduct of games on electronic machines and may not be cashed out at a Casino Cash Desk are credited to the same card. The electronic transactions of the customer, as such take place on various electronic game of chance machines of the Casino, are debited / credited to this card. The balance credited to the card is cashed out at the Casino Cash Desk following the customer-card holder ID verification, or at the special info kiosks installed in the gaming hall. The card holder is exclusively responsible for the use and safekeeping of the card and the casino is not responsible in the case of loss. In such case, the card holder must inform himself/herself, promptly and in writing the Casino, filling in the relevant “CARD LOSS STATEMENT” form and by that time the card beneficiary shall be responsible for any use of the card by a non-beneficiary. After the submission of the Statement of Loss, the Casino will deactivate temporarily the card and within 48 hours it will check the electronic data of the card through the electronic system. If the card has a credit balance in any form, the customer may come in person to the Casino after the 48 hours elapse, in order to transfer the balance of the lost card to another, newly issued card. After this procedure, the old card is cancelled permanently.
All customers participating in the conduct of electronic games of chance may voluntarily insert their card in the special slot of the machine, so as to also participate in the automated Casino points program. The same procedure applies to all customers who voluntarily decide to participate in such a point program for table games, after they themselves give their card so that their details are entered in the program concerned.
The creation and increase of the number of points is neither related to nor depends on the amounts which may be won or lost from the participation of customers in the games of chance (electronic machines or table games). Every customer can access the point-giving file and obtain information about the points they have collected and the free services or products with which they may exchange their points.
- To permit the participation or the presence in a poker tournament which may be filmed and made public through a show.
- To create and register customers to the loyalty club program so that, with their agreement and consent, to make possible the set up a profile and furthermore, to provide the possibility to communicate and update them on current commercial activities (marketing and promotional) to be able to participate in competitions, lotteries, entertainment events and free benefits. The manner of contact depends on the specific selection of each customer based on their written consent, and finally,
- To create statistic monitoring records and to deduce conclusions, in order to choose the optimum commercial customer satisfaction and reward practices.
STATEMENT FOR THE LEGALITY OF PERSONAL DATA PROCESSING
The collection and processing of personal data that occurs during the customers entrance to the casino as well as the provision of every type of services to them, is based on the relationship between the customer and the games of chance provider, according to the legal and regulatory provisions in force and there is no legality issue for its processing or its optional selection for the aforementioned mandatory data.
The collection and processing of optional personal data that occurs for commercial purposes, is based on the written consent of our customers for the purposes already mentioned and consequently, there is no legality issue for its processing, as every customer has been sufficiently informed.
Furthermore, collection and processing of personal data is legal so long as it is imperative for purposes of a more general vested interest or for the purpose of our operational compliance with the National or also EU law
STATEMENT OF TIME SPAN OF KEEPING PERSONAL DATA
The mandatory personal data is kept in digital files for an indefinite time span, since our National legislation requires its indefinite keeping.
The optional personal data is similarly kept in digital files for an indefinite time period, or until the time that each customer proceeds with a possible revocation of his consent to the Casino.
Every customer has the right to be informed of the keeping and processing of their personal data and can be informed after submitting a written request.
STATEMENT OF PROTECTION AND GUARANTEE FOR SAFETY OF PERSONAL DATA
The mandatory personal data that is provided by the Casino customer is entered in information systems that have received a compliance license by the competent Casino Supervisory and Control Authority, for use by Casino operations. These systems provide sufficient safeguarding and are used by specially trained and authorized employees (users), in order to achieve the maximum possible protection of the data that is recorded, in a contemporary digital environment.
The same security ethic is also applied to the optional personal data.
The security and protection of all the data is enhanced by the use and co-existence of additional security programs.
Furthermore, we apply strict organizational measures and personal data protection procedures for potential corruption, loss, unexpected or illegal processing, on the one hand with the installation of servers in areas of the premises where limited or controlled access is permitted and on the other hand, by granting limited rights to the users, up to the absolutely minimum necessary access level.
STATEMENT FOR METHOD OF ISSUING PERSONAL DATA TO THIRD PARTIES
It is possible, in the framework of exercising our professional activities, to render necessary the limited provision of personal data to third parties, for an absolutely pre-determined exclusive purpose. These are cases involving the provision of specialized services by third parties on behalf of the Casino, specifically for the implementation of mass communication via SMS, emails, and Viber messages. Consequently, it does not concern a case of issuing all the personal data and especially that which is not necessary for providing the above service that we request to be offered by these third parties. The issuing of data is similarly governed by a prior written contract between the Casino and the third party, with the prerequisite that they are obliged to apply a personal data protection policy and to assume the responsibility that arises from our Legislation.
Furthermore, the Casino company, just like any other type of company, could be obliged to provide personal data in cases of subpoenas, search warrants, other judiciary procedures, compliance with judicial, regulatory or administrative decisions, in cases of protection and defense of the company itself, its managers, directors, employees and lawyers, when lawsuits, claims or disputes arise.
STATEMENT FOR THE EXERCISE OF RIGHTS OF CUSTOMERS
Our Legislation in force concerning the Protection of Personal Data, stipulates rights of our customers concerning their personal data. Exercising such rights is also subject to strict restrictions arising also from the special legislative and regulative framework of the operation of casinos. Such rights provide for the option to submit a request to access the stored personal data, option to correct or delete it, option to restrict its manner of processing or to oppose entirely to such processing and option, at any time, to retract the consent previously granted to the Casino, without such revocation affecting the legality of the processing for the period before the revocation of the consent.
Similarly our legislation stipulates the right to submit a denunciation to the competent Data Protection Authority, http://www.dpa.gr/.
It is noted that the regulative framework of the operation of casinos rules out the option of deleting the mandatory personal data stated when customer entered the Casino.
The Casino’s Customer Data Protection Statement, in its current form and version DPD 01/18, came into effect on 21.06.2018 and is posted on our website at https://www.casinoloutraki.gr/en/personal-data-protection/.
The J/V Club Hotel Casino Loutraki, maintains the right to supplement, amend or even update the Statement concerned at any time or for any reason, without prior notification, posting the new Statement on its website and customers ought to be updated accordingly from our web-page.